We're About - Helping You
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What's the best way to
buy carpeting for my home? -
What's your sample
program all about? -
How does your Measuring
Service work? -
What's your Lifetime
Installation Guarantee?
Honest Carpet, hands down. We created Honest Carpet to offer consumers like you a simpler, more convenient and remarkably affordable way to purchase carpet.
Until now, your options were limited to hardware stores, shop-at-home companies or traditional retailers. Generally speaking, such experiences can include commission-driven staff, high-pressure sales techniques, questionable product knowledge, inconvenient hours, high prices and a generally unpleasant experience.
We offer something different by providing an enormously convenient online shopping experience combined with a simple selection process, clear and transparent pricing that is remarkably affordable and overall peace of mind.
We’ll send you up to four samples – not small, itty-bitty, can-barely-see-them-with-your-naked-eye samples, but sizeable 9”x 9” samples (almost as large as dinner plates) – for you to consider in the comfort of your own home. Put them on the floor, hold them up against your furniture, invite your friends over for a carpet selection party – whatever you need to do to ensure that the color and style is exactly what you’re looking for.
You’ll have the samples for up to 4 days, then you’ll use the pre-paid return envelope inside the package to return them. Easy. Even better? Shipping is free both ways. After that, your next step will be to place your order or schedule your measurement .
Our measuring team is ready to respond as soon as you say the word. We’ll visit your house to take precise measurements of your room(s) and review the details with you on-site. Our tablet measuring tool gives you a clear explanation of the exact square footage, how the carpet will be installed and the total price. No add-ons. No smoke and mirrors.
We guarantee our installations for as long as you live in your house. Period. Forget about 1 year or 5 year guarantees. We use highly skilled technicians to install your carpet, and that means we are 100% confident standing behind our work.
General Questions
Honest Carpet, hands down. We created Honest Carpet to offer consumers like you a simpler, more convenient and remarkably affordable way to purchase carpet.
Until now, your options were limited to hardware stores, shop-at-home companies or traditional retailers. Generally speaking, such experiences can include commission-driven staff, high-pressure sales techniques, questionable product knowledge, inconvenient hours, high prices and a generally unpleasant experience.
We offer something different by providing an enormously convenient online shopping experience combined with a simple selection process, clear and transparent pricing that is remarkably affordable and overall peace of mind.
We currently serve central Maryland, but look forward to serving additional areas soon. Please send us an email and let us know if you would like us in your neighborhood.
Approximately $3 – $6 per square foot, installed (although of course it depends on the carpet). That covers the materials, padding, installation and removal and disposal of your old carpet. It also includes moving the big stuff (more info on this here).
We’ve heard from customers frustrated with not being able to find this information online (and sometimes not even receiving accurate, straightforward pricing in stores).
We believe there is a better way to do business, which is why we offer clear and transparent pricing online (we’re not afraid to share it) well before anyone needs to show up at your house to measure. Make your decisions on your own time based on your own budget, using accurate and inclusive pricing. How’s that for a different carpet buying experience?
You know, we’ve seen a LOT of misleading pricing tricks in the carpet industry and we refuse to use them. Honest Carpet isn’t just a name, it’s a commitment to giving you clear and transparent pricing for a confident buying experience.
When you see “free” or low-priced installation offers, typically the price of the pad or other services is inflated. When you see “70% off” of anything carpet-related, your very next question should be “Of what?” Material? Installation? Padding? Removal and disposal?
Our direct and candid pricing is the fully installed price, period. No add-ons. No tricks. No gimmicks. Our customers can rest easy knowing they are getting an honestly amazing deal.
Sample Program Questions
Shopping online is convenient, sure, but sometimes you want to hold and feel a product before committing. Our sample program gives you a chance to do just that.
We’ll send you up to four samples – not small, itty-bitty, can-barely-see-them-with-your-naked-eye samples, but sizeable 9”x 9” samples (almost as large as dinner plates) – for you to consider in the comfort of your own home. Put them on the floor, hold them up against your furniture, invite your friends over for a carpet selection party – whatever you need to do to ensure that the color and style is exactly what you’re looking for.
You’ll have the samples for up to 4 days, then you’ll use the pre-paid return envelope inside the package to return them. Easy. Even better? Shipping is free both ways. After that, your next step will be to place your order or schedule your measurement.
The sample program and shipping is free for you if you return them within the specified time. If not, we’ll need to charge your card $20. By having the samples returned, we’re able to keep our overhead low. That in turn keeps your costs down. Thanks for understanding!
Measurement Questions
Before your order is finalized, we’ll visit your home to make final measurements. However, we want to give you different ways to figure out the most accurate estimate possible BEFORE we come to measure, as we mentioned above.
You might already know how many square feet you need, but if you don’t there are several options available:
- Use our estimation calculator by entering your room size
- Download a measuring app to get more accurate measurements (please note, this may take a little more time but provides greater accuracy)
- Request our Measuring Service and we’ll come do it for you. There’s a $35 charge that we’ll credit back to you once you place your final order.
Not sure of your room dimensions? Not interested in using an app? Ready to order? Want to see more color and style selections?
Our measuring team is ready to respond as soon as you say the word. We’ll visit your house to take precise measurements of your room(s) and review the details with you on-site. Our tablet measuring tool gives you a clear explanation of the exact square footage, how the carpet will be installed and the total price. No add-ons. No smoke and mirrors. Total transparency.
Even better, our team travels with ALL of the styles and colors available. If there is ANY DOUBT in your mind about color shades, patterns or anything else, our trained team members are ready with accurate product information and overall design advice.
Determining carpet quantities is part science and part art. Three different people could measure and come up with three different totals.
Generally carpet comes in rolls that are 12’ wide. That means it needs to be seamed together when a room is larger than 12’ in width or length. Once you seam together multiple pieces, you often end up with some amount of unusable material.
If your room is smaller than 12’ in width or length, the carpet must be cut to fit (going back to the whole comes-in-rolls-12’-wide thing we mentioned earlier).
That is why it often requires more material than expected to cover your room. So for example, a 12’ x 8’ piece of carpet is required to cover an 8’ x 10’ room. That’s 96 square feet, rather than 80 square feet. (Don’t worry, there won’t be a test)
As we mentioned above, we use precise measuring software for complete accuracy.
Many rooms in your home can be fairly simple to measure. If your room is square or rectangular, simply measure from one wall to the opposite wall (the width) and repeat this step with the other set of walls (the length). A measuring tape is the easiest tool to use. Note that you want to record your measurements in feet, not inches. Be generous here… round up! If your room measures 10’11”, it’s safe to round that to 11’ even. It’s also easier to work in decimals rather than fractions. For example, when we measure we round up in 3” increments. So, every measurement ends in 0”, 3”, 6” or 9”. This can easily be converted to decimals (0.00, 0.25, 0.50, 0.75).
Odd shape room? No worries, do your best! Take the widest part of the room in both the width and the length. Steps? Simply enter 3’ wide x 20’ long. Closets? Don’t forget them! You may even include them in the room dimensions (often times they fall within the overall shape of the room).
At the end of the day, your measurements are simply to help you determine a realistic budget for your project. This is something we found homeowners having a difficult time doing, until now. Once your carpet order is placed or your measure appointment is ordered, our measuring team will visit your home to take precise measurements and review the details with you.
When you enter your approximate room dimensions, we’re able to calculate an approximate total square footage for your project. We simply multiply width times length, add up the room totals and add 10%. Is this precise? No, not exactly. This is commonly used as a simple way to approximate a total job size. As we explain in the measurement questions on this page… determining the actual square footage of material required isn’t as simple as just taking the length and width of a room. Our goal is to provide you a simple easy way to plan, budget and purchase your new carpeting.
Our measuring team will take care of the hard part in determining the final square footage and sharing that information with you
Appearance Questions
Can you see seams in your clothing? Of course! Carpet is fabric, and any time you put two pieces of fabric together, you’re likely to see a seam. Seams vary in different styles of carpet. For instance, a thick plush carpet is less likely to show a seam than a low pile patterned carpet.
But not to worry – our installers are the best around. You can trust them implicitly to provide you with the least-noticeable seams possible.
Carpet color can vary slightly from one production run to the next. Each run has a specific “dye lot.” If carpets with 2 different dye lots are seamed together, you might notice a slight color difference. The carpet installed in your home may vary slightly from the sample. This is called a dye lot variation. These are typically minor. Any significant variation is considered a defect.
One of our least favorite pricing tricks: upgrading the pad. It has long been used as a questionable sales tactic to underprice the carpet and make up the difference on the padding.
The primary purpose of padding is to support the carpet and prevent wear. The padding shouldn’t be too soft OR too thick. We won’t overwhelm you with choices or charge you more to upgrade. We recognize that – as with cooking – better ingredients lead to better results. You can rest easy knowing that you are getting excellent, quality padding included in the overall price of your carpet, one that is guaranteed for the life of your home.
Installation Questions
It takes 2-4 weeks once you order for your carpet to arrive. And trust us, we know how hard it is to wait to see it in action!
In the meantime, now’s your chance to do a little rearranging. Maybe you want to get all creative and design a new look to get your room ready to welcome the new carpet with open arms. Maybe you can use the time to plan a gathering of friends and family so they can appreciate it, too. Or maybe you just want to sit back and daydream about how amazing your place is going to look and feel in just a short time.
We’ll take care of moving the big stuff. We just need you to move the small stuff – electronics, fragile and breakable items, antiques, clothing off the floor and bedding off the mattresses. You’ll also need to clear out your closet floors. Hanging items can remain in your closet as long as there is 2 – 3 feet of clearance from the floor. Please click here for more information.
This depends on the size of the room, the number of rooms and the amount of furniture that needs to be moved. Most installations are completed in a single day. Larger projects may take two. The better prepared you are by clearing the rooms, the faster you’ll get to enjoy your amazing new carpet.
We guarantee our installations for as long as you live in your house. Period. Forget about 1 year or 5 year guarantees. We use highly skilled technicians to install your carpet, and that means we are 100% confident standing behind our work.
Carpet Care Questions
We vividly remember adults saying “no shoes in the house” when we were growing up, and it turns out they were on to something: that is by far the best advice for maintaining your carpet. Regular vacuuming – at least once a week – will also do wonders for keeping your new carpet looking and feeling great.
Blot, don’t rub. There are some great spot stain removers on the market. One we love is called CarpetAid. As with any product, you’ll want to be sure to test it in a hidden corner and read and follow the instructions.
All of our carpeting is special ordered, which means it can’t be returned. Our sample program is designed specifically to help you make the right choice from the start.